11- 22 March, 2024
The “Service Analysis and Digitization of Business Processes” workshops are designed to provide participants with the knowledge and skills needed to analyze and optimize business services through digitization. These workshops will cover the fundamentals of service analysis, the benefits and challenges of digitization, and practical strategies for implementing digital solutions in various business contexts. The aim is to enhance organizational efficiency, improve customer experiences, and drive business growth through effective use of digital technologies.
Lector – Iryna Ivanochko
Seminars funded by the EU NextGenerationEU through the Recovery and Resilience Plan for Slovakia under the project No. 09I03-03-V01-000121
Aim
The primary aims of these workshops are to:
- Educate participants on the principles and methodologies of service analysis.
- Equip participants with the skills to identify and analyze business processes suitable for digitization.
- Demonstrate the tools and technologies available for digitizing business processes.
- Facilitate the development of strategies for successful digital transformation.
Workshop Plan
1. Introduction to Service Analysis and Digitization
- Overview of service analysis and its importance
- Introduction to business process digitization
- The impact of digitization on business performance
2. Fundamentals of Service Analysis
- Key concepts and terminology
- Techniques for identifying and mapping business processes
- Tools for service analysis (e.g., SWOT analysis, process flowcharts)
3. Benefits and Challenges of Digitization
- Benefits of digitizing business processes (efficiency, cost savings, customer satisfaction)
- Common challenges and how to address them
- Case studies of successful and unsuccessful digitization projects
4. Identifying Processes for Digitization
- Criteria for selecting processes for digitization
- Assessing the digital readiness of processes
- Prioritizing processes based on impact and feasibility
5. Tools and Technologies for Digitization
- Overview of digital tools and technologies (automation, AI, cloud computing, etc.)
- Demonstration of popular digital tools (e.g., workflow automation software, CRM systems)
- Hands-on exercises with selected tools
6. Implementing Digital Solutions
- Steps for planning and executing a digitization project
- Change management and stakeholder engagement
- Monitoring and evaluating the success of digital initiatives
7. Workshop and Practical Exercises
- Group activities to analyze and digitize sample business processes
- Role-playing scenarios to practice problem-solving and decision-making
- Feedback and discussion sessions
8. Strategy Development for Digital Transformation
- Developing a digital transformation roadmap
- Setting goals and KPIs for digital initiatives
- Aligning digital strategies with overall business objectives
9. Ethical and Security Considerations
- Ethical implications of digital transformation
- Data privacy and security in digitized processes
- Compliance with relevant regulations and standards
By the end of these workshops, participants will have a solid understanding of service analysis and the digitization of business processes, practical experience with digital tools, and a strategic approach to implementing digital solutions in their organizations.